Nathalie Schuterman Web shop wishes to ensure that you are satisfied with your purchase. If you wish to return an item, you may do so within 14 days from receiving it from Nathalie Schuterman Webshop. You will receive a refund within thirty days from when we receive the item at Nathalie Schuterman Webshop.
To complete a return at Nathalie Schuterman Webshop, please abide by these instructions:
Returns must be sent with FedEx using our return number. Please contact us before you send the return parcel. For domestic returns, please use Postnord's pre-paid label delivered with your order. Items being returned in any other way will not be delivered to us and we are not able to process them.
The returned item cannot be used, washed, dry-cleaned, modified, or damaged. Items that agree with the restrictions mentioned above will not be accepted.
All purchased items at Nathalie Schuterman Webshop are delivered with a security tag. The security tag must be intact and still attached to the item. Please note that we will not accept any returns where the tag is damaged or broken.
The product must be returned in its original package. Shoes must be returned in their original box, which should be intact since we regard the box as a part of the product. Bags should be returned in their original dust bag, which must remain intact since we regard also the dustbag as a part of the product.
If the required conditions comply, we will refund the cost of the product. We cannot refund the original shipping costs. Please note that returning an item may incur a charge. If you live inside the EU, the return fee is 10€. If you live outside of the EU, the return fee is 20€. In case of doing a return, you are responsible for returning the item yourself. Should you however require any further assistance, please do not hesitate to contact us via email at firstname.lastname@example.org, or via phone, at +46 8 611 62 07 (Monday - Friday 10 AM - 17:00 PM GMT+1).